Refund and transfer policy

1. Before payment

MHGrad confirms the course or training scope, schedule, fee, delivery format, payment route, and refund terms before payment. If any of those details are unclear, email admin@mhgrad.com before paying.

2. Individual course cancellations

For an individual course booking, request a cancellation by email as soon as possible. Eligibility, any applicable cut-off date, and the refund amount are confirmed in writing for the specific cohort before payment. If no course-specific cut-off is stated, MHGrad will review the request fairly based on the notice provided, places already committed, and work already delivered.

3. Transfers and rescheduling

Where a suitable future cohort exists, MHGrad may offer a transfer instead of a refund. Transfers are subject to availability and may be limited by the project or delivery format. A transfer is not guaranteed until MHGrad confirms it in writing.

4. Missed sessions

Missing a live session does not automatically create a refund. Available recordings, materials, make-up options, or project support depend on the confirmed course format. Contact MHGrad promptly if an unexpected circumstance affects attendance.

5. MHGrad changes or cancellation

If MHGrad cancels a course or makes a material change that means the confirmed experience cannot be delivered, MHGrad will communicate the available options, which may include a transfer, reschedule, or refund for the affected booking.

6. Corporate training

Corporate training is scoped and scheduled for the organisation. Cancellation, postponement, participant changes, and any non-refundable preparation or delivery costs are set out in the written proposal or booking confirmation. If the document is silent, contact MHGrad as early as possible so the options can be reviewed.

7. How to request a refund or transfer

Email admin@mhgrad.com with the learner or organisation name, course or training engagement, booking date, and whether you are requesting a refund, transfer, or reschedule. Do not include card numbers or passwords.

8. Questions and consumer rights

This policy is intended to make the booking process clear and does not remove any rights that apply under mandatory local law. If you believe a specific situation has not been addressed, contact MHGrad and explain the issue.